Free Shipping & Free Returns - Ireland - Orders over €50

Delivery & Returns

  • All orders are shipped via An Post Courier. We use them due to their guaranteed delivery service worldwide throughout cities, towns and especially their great countryside service.
  • Tracking numbers provided automatically once orders are marked shipped and traceability is via courier’s website www.anpost.ie 
  • Guest accounts need to create a full account to view tracking numbers and account history.
  • Orders taken by 2pm will be shipped the same day for next day delivery  
  • Ireland Orders - 1-2 working days for delivery
  • UK Orders -  3-4 working days for delivery
  • Europe Orders -  3-5 working days for delivery
  • USA Orders - 5-7 working days for delivery
  • Rest of the World Orders - 7-10 working days for delivery   
  • Ireland Orders 
               •    Free Shipping over €50 and weighs under 5kg. €5 for all orders under €50
  • Northern Ireland Orders
               •    Free Shipping over €50 and weighs under 5kg. Orders under €50 costs €6.80 
  • UK Orders
               •    Free Shipping Over €79 and weighs under 5kg. Orders under €79 costs €8 to the UK
  • EU Countries 
               •    €13.50 up to 1kg. Every additional kg over this cost €1.65 extra
  • Non EU Countries 
               •    €17.50 up to 1kg. Every additional kg over this cost €3.80 extra
  • USA Orders
               •    €14.50 up to 1Kg. Every additional kg over this cost €1.75
  • Rest of the World Orders 
               •    €18.50 up to 1kg. Every additional kg over this cost €6.00

                              Returns Policy

                              30 Day Money Back Guarantee On All Orders

                              Unopened Goods

                              • After you receive your goods and before opening you decide you do not want them please return to the address below.  Just repackage over the existing packaging and return without obligation for a full refund 30 days from delivery date.
                              • We advise that you insure the parcel being returned so it will be traceable as we take no responsibility for goods that are lost in the transit. 
                              • The postage costs of returning unwanted goods, which are not faulty, must be paid by you the customer outside of Ireland. Refund completed on their arrival.
                              • For customers in ROI to obtain free returns please go to www.returnmyshopping.ie and follow the on screen instructions and select ShoesOnline.ie .
                              • Package must then be dropped to your nearest post office. We do not cover the Dublin collection service thats available on this site currently.

                                Opened Goods, Exchange Of Goods

                                • (We advise to try on shoes on a surface that will not scuff or mark the shoes) All goods must be in original box with labels attached. A copy of receipt of purchase must also be enclosed for a refund to be processed 30 days from delivery date.
                                • A white sticky return address label is enclosed in the box.
                                • We advise that you insure the parcel being returned so it will be traceable as we take no responsibility for goods that are lost in the transit. If we find the goods have being worn or damaged we reserve the right to refund or replace. 
                                • The postage costs of returning unwanted goods, which are not faulty, must be paid by you the customer outside of Ireland.
                                • Postage costs to resend out i.e. a different shoe size is paid by the purchaser. Placing a new order to obtain free shipping to overcome this is prohibited. Refund will be completed on their arrival back to us and takes 1-2 days to process.
                                • Alternatively you can also request an electronic credit note that can be held and used at a future date online.
                                • If returning an item from a multiple order and its value brings the original order total below the free shipping limit we reserve the right to charge appropriate rate while processing the refund
                                • For customers in ROI to obtain free returns please go to www.returnmyshopping.ie and follow the on screen instructions and select ShoesOnline.ie . Package must then be dropped to your nearest post office. We do not cover the Dublin collection service that's available on their site currently.
                                • Order value or select items from the order must be over €50 for free returns service or we reserve the right to charge you the reduced fee of €5 which is still better than local prices. 
                                • If you are sending select lines from a multiple order please send all items back at the one time. We only offer 1 time free returns service regardless of threshold mentioned above.

                                  Defective Goods

                                  • If you have to return goods which are deemed faulty on arrival, wrong size etc. Please send them back to us with the return address label included in the box.
                                  • We will cover the cost of return postage you incur for this and to resend out the replacement also. Alternatively contact us before returning goods for advice. 
                                  • When we receive these goods we will examine them and if necessary return them to the manufacturer to determine their defect. If it is decided there is a fault we will offer a replacement, exchange or refund.
                                  • If the goods have been worn and only have a minor defect within three months of purchase date we reserve the right to repair if possible.  We cannot guarantee against general wear and tear or damage caused after use. We do not take responsibility for loss of stones or beads from products after being worn. 
                                  • Return postage costs of worn faulty items is paid by the purchaser. Each claim will be assessed individually. 
                                  • For customers in ROI to obtain free returns please go to www.returnmyshopping.ie and follow the on screen instructions and select ShoesOnline.ie .  Package must then be dropped to your nearest post office. We do not cover the Dublin collection service thats available on this site currently.

                                    Help & Contacts

                                    • For help and advice on any of the above please email us on sales@shoesonline.ie 
                                    • Or phone us on 098 56837
                                    • See our returns address below for all scenarios explained above.
                                    Shoesonline.ie
                                    c/o Schu-it
                                    Bridge St,
                                    Westport,
                                    Co. Mayo,
                                    Ireland.

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